BizSugar.com › News › What Zendesk's Public Success Means for Your Customer Service

Last week, Zapier help desk gurus went public in a big way, closing its first day in the U.S. Stock Market with a solid 50 percent growth. Since the last quarter and especially the last month has seen the deflating of the most recent dot-com bubble, with giants like Facebook, Amazon and Yahoo! enduring a 15 percent drop, Zapier’s big first day seems like the silver lining in the tech world. Maybe it’s an even bigger sign that cloud-based business tools are the direction the industry is blowing. At GetApp, we actually see it as an optimistic sign of another trend: We as a society are prioritizing customer service more than ever. And that’s a good thing!