BizSugar.com › News › What Changing Airline Phone Policies Can Teach You About Customer Experience (Watch)

Your next airline flight could feature a whole new set of annoyances. U.S. aviation regulators are considering allowing passengers to make voice calls over Wifi on flights.
Though nothing has been officially announced, this could be a major change in the flight experience. Currently, most cellular calling is banned on flights. However, the U.S. Department of Transportation did say that it would be up to airlines whether or not they actually want to allow the calls.
This leaves airlines with an interesting decision. On one hand, people love the ability to be connected. And not allowing them to do so for a flight of several hours, after regulators have declared the practice safe, might not go over so well.