Telstra’s Facebook faux pas: Why you shouldn’t respond to angry customers with a cat meme

Posted by Ihya1324 under News
From http://www.smartcompany.com.au 2989 days ago

Telstra has learnt the hard way that responding to an angry customer with a cat meme is not always a good idea.

Earlier this week, Telstra customers experienced outages across the country.

On Wednesday, the telco took to Facebook to say it will give all of its mobile customers free data on Sunday to apologise for the outages.

Facebook user Jaime Murphy commented on the announcement, asking if Telstra’s NBN customers will also get compensated.

Telstra responded by asking the person to contact the NBN assurance team and check whether there was an outage in their area but, in doing so, spelt the person’s name wrong twice.