Here are five things any front-line employee can do to welcome customers, make them feel wanted, give them comfort that you are there to serve, and actually enjoy the interaction!





Comments


Written by lyceum
859 days ago

Ross: You are welcome! I look forward to hear your feedback! :)



Written by lyceum
860 days ago

Ross:

Here is my interview on BlogTalkRadio with Becky McCray:

http://egoist.blogspot.se/2010/09/interview-with-becky-mccray.html

Here is my blog post with show notes:

http://egoist.blogspot.se/2010/09/interview-with-becky-mccray.html

I will take the opportunity to give a plug for my new page on Patreon, if you want to share the good word and support my podcasting and blogging in the future. Thanks in advance! :)

http://www.patreon.com/lyceum



Written by RossKimbarovsky
859 days ago

Thanks for sharing the interview and the show notes. Will definitely have a listen!



Written by lyceum
861 days ago

Ross: Thank you so much for reaching out to Becky McCray and for the link. Have you listened to my interview with her?



Written by RossKimbarovsky
860 days ago

I have not. Perhaps you can share a link?



Written by lyceum
866 days ago

Ross: Do you have any names of rural small businesses? Maybe we should ask Becky McCray (Small Biz Survival)? :)

Yes, Zappos with their happiness philosophy is a great example.



Written by RossKimbarovsky
865 days ago

I reached out to Becky and she suggested the following as a recent example: http://smallbizsurvival.com/2014/04/two-business-lessons-from-a-small-town-store.html

Becky's Small Biz Survival blog (www.smallbizsurvival.com) is an outstanding read - not only for rural small business owners, but for small business owners everywhere.



Written by AngelBiz
868 days ago

Couldn't agree more. Front line employees play a big role in attracting and retaining customers for any business. Excellent tips in how to make sure they are doing the right things to keep those customers happy.



Written by RossKimbarovsky
866 days ago

Front line employees for sure. In fact, in some companies (my company, crowdSPRING included), ALL employes play a big role in working with customers. Even our engineering team takes weekly turns as part of our customer service team.



Written by lyceum
868 days ago

I like the advice: " Stay off-script." You should know what to say in a natural way, not in forced way. Some telephone sales people have a problem with this...

Could you mention some small business that are good at "enjoying their customers for profit and fun"?



Written by RossKimbarovsky
866 days ago

Many rural small businesses have great relationships with their customers and are great examples in an answer to your question. Among bigger companies, Zappos comes to mind.



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