Please, Give Me The Truth And Treat Me Like A Human Being

Posted by bloggertone under Marketing
From http://bloggertone.com 4916 days ago
Made Hot by: profit613 on December 2, 2010 12:19 pm

There's a big difference between pleasing and performing. I wonder if customer service is anything to do with customers and service, or just sales & keeping a clean image.

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Comments

Written by alexandra.ross
4912 days ago

Dealing with customer are most often the worst trained, worst paid and highly targeted roles within an organisation, which should tell you what you need to know about most businesses view customer service. As you point out, there are some wonderful exceptions.

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Written by nialldevitt
4916 days ago

Hi Lewis, great great post! I've had the misfortune of seeing this from the other side, in other words I was once the gangly awkward suit and tie that knocked your door. It's worth remembering that young people are impressionable, want to be successful and are often just cast aside if they don't match up by these companies. I've sat in meetings that could be best described as cult indoctrinations.

Customer facing/dealing roles are most often the worst trained, worst paid and highly targeted roles within an organisation, which should tell you what you need to know about most businesses view customer service. As you point out, there are some wonderful exceptions. I recently had one in Lidl where after forgetting my wallet, the lady at the till showed wonderful understanding and patience to help ease my embarrassment. I thought to myself afterwards, now there is someone I’d like to know.

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Written by businessavante
4916 days ago

You might have been better off having the 1st guy mail you the company info in writing - you'd have found out mailing isn't part of their skill set, and/or gotten it all on paper. I have a simpler solution for myself - it's bullet proof - I don't answer!

businessavante.

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