BizSugar.com › Marketing › Optimizing the User Onboarding Process by Leveraging Interaction and Feedback

Onboarding is a vital interaction between the user and the product. It is one of the first touch points for the user in the process of adopting the product. Onboarding also provides an opportunity for the product to create an endearing impression on the user so that she/he may come back and explore it further.

Think of onboarding as the ideal opportunity to communicate with the user and take them through the journey of how your product helps the user accomplish their goals. However, this communication with the user doesn’t have to be just one-way.