BizSugar.com › Marketing › Customer Success Priorities: Customers, Experience, Product

These three priorities represent the path from tactical firefighting toward proactively helping your customers achieve real success with your product.

Customer Success Priorities:

1. The Product
2. The Customer Experience
3. Assisting Customers

The three priorities in Customer Success Management may not be as obvious as it would seem, though, and as Customer Success Evangelist at Gainsight, I go into detail on each one.