Customer feedback in the consumer marketing world has become an art form. Comparatively, B2B companies seem to lag far behind in having clear, sustainable ways to collect feedback, as well as having formal business process to make sure collected feedback is actionable.
Customer Experience Index Scoring
Posted by mona19 under MarketingFrom http://blog.reachforce.com 5660 days ago
Made Hot by: on November 21, 2008 7:46 pm
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