9 Advantages of Keeping Up To Date With Your Customers

Posted by m4bmarketing under Marketing
From http://www.m4bmarketing.com 5101 days ago
Made Hot by: alinisrael on May 13, 2010 4:08 pm

Wouldn’t be great if your customers’ attitudes and behaviour didn’t change. No surprises. They just stayed the same, happily buying your products or services and of course never be tempted by competitors. For this to occur you need to keep your knowledge up to date and here are the advantages:

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Comments

Written by saraib820
5102 days ago

Susan,

Thanks for the great advice which you provide! I know that my husband Yoni checks each and every day for your next post!

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Written by m4bmarketing
5102 days ago

Hi Sarah,

Thank you Sarah for your comment and I must tell you that I look forward to reading Yoni's posts as there is always something to learn from him. I am trying to up the number of posts but as I am definitely not a writer it takes longer for me to write them, edit them and continue to edit them.

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Written by yoni67
5102 days ago

Susan, Another GREAT post RICH with FABULOUS information! Well, I came to BizSugar because I am a simple writer without a lot of biz knowledge. I came here to learn and you are ceratinly proving to be one of the most VALUABLE sources of great wisdom! Keeping in touch with clients is definitely critical. There is a mentality in the writing industry (at leats as far as I have seen) that clients are one-shot deals. A resume. Website wording. A corporate bio perhaps. But why not try to have return customers I ask. And what about referrals. As you stated, there are great ways to make it happen and communication is the key, especially I believe, deepening the relationship. It's about showing that you care, that you are conscientious enough to follow up etc. I also really like the part about not taking what they say too literally!

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Written by m4bmarketing
5102 days ago

Hi Yoni,

Thanks you so much and as I said in reply to Sarah, I always learn from your posts. I am actually learning how to write as my experience has always been business reports etc and reading your posts does help me.

You are the first person to say about the one shot deal and I think you are right, it is just others do not say so.

The more you know about them just like in our personal relationships the better. One thing I did not include was if your customers are B2B then it is a good idea to know about their customers as you get good insights.

Susan

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