BizSugar.com › Marketing › 5 Customer Service Channels Every Business Should Have

As a business owner, it always amazes me the different channels through which people prefer to send me an inquiry.

You’d think everyone would just shoot for the contact page – nine times out of ten it’s in the navigation menu anyways.

And yet everyday I receive a customer inquiry from a channel I wasn’t expecting.

Customer service inquiries are opportunities. Somebody is having difficulty, is confused, or perhaps is just curious.

Regardless, it’s important that I get all of them and that the person doesn’t bounce before asking their question.

Here are the 5 channels we utilize at NinjaOutreach, our blogger outreach software.