BizSugar.com › Management › What Can CEOs Do To Drive Customer Success? - Forbes

Here are 9 things you can do to make sure your customers - and your team helping them get there - are successful:

Do Meet Your Users At Your Customers
Don’t Make Any Decision You’d Be Embarrassed For Your Clients to Find Out
Do Talk To Your Front Lines
Don’t Disempower Your Team
Do Promote A Transparent Scoreboard
Don’t Ignore Systemic Issues
Do Define Success
Don’t Make Critical Decisions Without Your Customer Team
Do Celebrate Customer Success

Nick Mehta, CEO of Gainsight, goes into detail on each of those points.