BizSugar.com › Management › Small Businesses, FedEx Runs Tests to Ensure Your Packages are Safe (Watch)

The last thing an online shopper wants to see when they finally receive their purchase is a fragile item that’s been crushed, cracked or otherwise damaged during the shipping process. It can really hurt the customer experience while also costing companies money to replace the broken items.
So just as companies need to test their products to make sure they work properly before sending them out, shipping companies need to test their processes. FedEx, which ships 25 million boxes daily during the holidays, recently offered a behind the scenes look at its testing process.