BizSugar.com › Management › 3 Golden Rules for Managing Your New Customer Service Team

When you’ve taken that big step to launch your very first business, you have so much to do with one of your most important tasks being hiring competent, enthusiastic customer service staff to help you succeed. Being a boss for the first time can be daunting as you must learn to establish yourself as a leader others look to for guidance. It’s of the utmost importance that you manage your staff well so that everyone knows their responsibilities and exactly what you expect from them. It’s also essential that you outline a set of rules for your staff to follow that cover the basics like showing up on time, treating customers with the utmost respect and finishing assigned tasks on time. It’s perfectly fine to give your workers a little “wiggle room” regarding your rules as doing so shows you’re being flexible.