BizSugar.com › Management › 10 Things You Didn’t Know Your CRM Could Do (For Your Business)

Typically, Software as a Service (SAAS) vendors focus on streamlining only one business process. What if you could integrate diverse programs so they all worked together, for invoicing, email alerts, project management, customer records, and more? Ten years ago, you'd have had to hire a team of programmers and build epic architecture to achieve such a feat. Today, thanks to the collaborative direction taken by SAAS developers, you can pick the programs you need and integrate easily with your online Customer Relationship Management (CRM) system.