BizSugar.com › Customer Service › Your Brand On Twitter - Best Or Bastard? [SlideShare]

People are taking their grievances online, on social networking platforms to be precise. Twitter users lead the lot. We asked our over 715,000 Twitter followers whether they had contacted a brand on Twitter and if yes, did they receive any response?

We used their tweets to create a great slideshare and prepare a concise list of ground rules for reputation management on Twitter.

Tags: reputation management, twitter, brand, brand management, social media