BizSugar.com › Customer Service › Why The Concept Of Customer Success Is Essential To Any Business

Enter customer success, the secret behind every beguilingly-supportive brand you’ve ever come to view as something akin to a friend. Not familiar? No problem! In this piece, we’re going to cover everything you need to know, starting with what exactly customer success means and going all the way to why it’s not only important but actually essential for business.