Why Is the Customer Always Right?

Why Is the Customer Always Right? Avatar Posted by Ileane under Customer Service
From http://basicblogtips.com 726 days ago
Made Hot by: NanoTechnologyMedia on August 5, 2013 6:49 am
This is a guest post by Brian from Blog Engage.
Customer service has proven to be a very difficult part of business for me. Selling online digital products has proven to have it’s own challenges. One of the most stressful examples I have is as follows.



Comments


Written by BizRock
726 days ago

I agree with your points,great and useful article! Thanks for sharing this article with the Bizsugar community.



Written by amabaie
726 days ago

Although we try to live by "the customer is always right", we have come across passive-aggressive clients who most certainly are NOT right. Our best solution is to back out quickly. But to do "another version" and start it "from scratch", this time with a third set of completely new specs without paying is just not in the cards.

OK, just my story. Not the same as the PayPal issue. I actually found that PayPal was very good handling the one request that came to them. We provided documentation and all was good. But perhaps that has changed?



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