Guest author Susan Payton tells us why customers will talk about our businesses, and how we can use that to our advantage.
Why Customers Want a Say (and Why You Should Let Them Have One)
Posted by
jggregory under Customer Service
From http://smallbusinessbonfire.com 4342 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
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Comments
4342 days ago
Thanks for sharing this. It makes no difference why customers want more say these days. The fact is they do. And business owners who don't understand this will soon be left behind.