BizSugar.com › Customer Service › Why a virtual call center might be the answer

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls that want centralized control over the customer service experience, while outsourced call centers are considered the cost-saving option for handling a large volume of customers. A virtual call center offers a lot of the benefits of both an outsourced and in-house call center while eliminating some of the issues associated with the two.