Speed is not a one-dimensional call center requirement. It’s deep-seated within a brand’s customer service strategies, policies, and the customer journey. Customers today are so used to everything being handed to them fast, thanks to the Internet and the explosive proliferation of the smartphone.
What's slowing down your customer service?
Posted by
nlagunzad under Customer Service
From https://www.openaccessbpo.com 2964 days ago
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