BizSugar.com › Customer Service › Want to beat the top web retailers? Just answer your emails.

An astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach $329 billion in 2010. In a mystery shopper exercise conducted from April to June 2007, an overwhelming 34% of emails went unanswered by 100 of America?s top online retailers, with just over 50% of responses providing accurate and complete information.