An astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach $329 billion in 2010. In a mystery shopper exercise conducted from April to June 2007, an overwhelming 34% of emails went unanswered by 100 of America?s top online retailers, with just over 50% of responses providing accurate and complete information.
Want to beat the top web retailers? Just answer your emails.
Posted by
readwacker under Customer Service
From http://www.ad-hoc-news.de 2043 days ago
Made Hot by: on October 19, 2007 1:46 pm
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Elaine Rogers
Elaine is a Training & Development Specialist who works with SMEs, Multinationals, Government Departments and Educational Institutions. Her areas of strength are in Web …
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