Social customer service is not just growing - it's growing up. Customer expectations have changed, the channel has matured and requires the same disciplines and accountability as traditional channels. This survey assesses Social Customer Service as a function, and the social customers who engaged, have evolved in the past year.
The State Of Social Customer Service #infographic
Posted by SaadAhmadkhan under Customer ServiceFrom http://www.visualistan.com 3161 days ago
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