BizSugar.com › Customer Service › The One Element Of Product & Tech Design That Kills Customer Experience - Eglobalis

In the technology industry, some of the biggest elements that can hurts customer experience — and by that I mean B2B and B2C customers — are overly-complicated product design. You have probably bought something, opened up the box from Amazon, and looked at it like “Where do I begin or how to connect this module with another module and how will this action or ‘click’ impact the overall enterprise or software usage and customers understanding?”