BizSugar.com › Customer Service › The 4 Factors in Great Customer Service

How good is your small business’s customer service? Don’t answer right away—take some time to think about it. What you think is stellar service may not be living up to your customers’ expectations. Or what started out as great service when your business began may have fallen off a bit as you’ve grown (and gotten busier). Here are four areas to consider before you answer that question.