Having a successful contact center means deploying a number of different solutions in order to be able to communicate with customers on any available platform. However, according to a recent Convergys Corporation study, consumers cited the ability to discuss their problems with contact center agents in real time to be the most effective and satisfying experience.
Study: Contact Centers Need Varied Approaches to Customer Interactions
Posted by BuyerZone under Customer ServiceFrom http://www.buyerzone.com 4532 days ago
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