BizSugar.com › Customer Service › Social Media Helps Your Business With Customer Service

Sure you use social media to push out your message. Who doesn't? Tools like Facebook and Twitter can be fantastic channels for building your brand, but there's another kind of marketing social media can help you with and a recent survey shows more and more small businesses are figuring this out. I'm talking, of course, about customer service. So many businesses are worried about that complaint about your service or Website surfacing on your Twitter or Facebook pages, but instead or worrying, use this as an opportunity. Here's a post from Small Business Trends with some tips to help get you started.