Small Business Negative Reviews are a Gift; Here\'s What to Do | Small business news; tips; networking | BizSugar

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Small Business Negative Reviews are a Gift; Here's What to Do

$Small Business Negative Reviews are a Gift; Here\'s What to Do - http://www.swordandthescript.com$

Posted by frankstrong under Customer Service
From http://www.swordandthescript.com 3551 days ago

There's a lot of angst among small business owners over negative reviews, but take solace in the idea it's not the end of the world. Respond and be helpful and move on - it's more important to think about future readers in responding to a review than it is to think about the original review writer.

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Comments

Written by tiroberts
3546 days ago

I love your take on negative reviews. I think that they are some of the best information and insights you can get into how to make your business better.

- 1 +

Written by frankstrong
3546 days ago

Amen Ti. We've got to figure out how to overcome the fight or flight instinct and consider what we can glean from them.

- 0 +

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