Serving Your Customers: Lessons You Can Learn From The Genius Bar

Posted by webdotcom under Customer Service
From http://www.web.com 4260 days ago
Made Hot by: InvernessGlenn on September 3, 2012 12:11 am

Everyone knows that a huge aspect of Apple’s success is their remarkable store strategy, complete with the ‘Genius Bar’. These stores have, from the very beginning, exemplified a new standard for an in-store customer experience.

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Comments

Written by HeatherStone
4260 days ago

No doubt about it, Sara! Customer service is a huge component of success. Apple products are, of course, high quality, and this is an important part of the company’s brand. However, certainly without the unparalleled customer service for which Apple has become known, it’s doubtful their products would have the same chance to shine.

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