Sell More by Seeing Your Store Through Customers' Eyes

Sell More by Seeing Your Store Through Customers' Eyes Avatar Posted by JohnH under Customer Service
From 2374 days ago
Made Hot by: on April 8, 2009 10:44 pm
How often have you entered a store: 1) And observed two clerks continue to chat instead of turning to smile at you? 2) To find that the order you called in the day before is not at the counter, ready for your quick pick-up and payment, because the clerk said she “got busy with other customers?” 3) And asked the clerk a question about a product and get an “I don't know” response, with no offer to find out?

These situations describe Americans' top three in-store pet peeves according to a multi-client Gallup Poll taken in January.

In a stressful economic time, coddle customers to keep them. In fact, give them bragging rights about “my store” so they come back and tell others.


Log in to comment or register here.

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Welcome to Martin Zwilling: Contributor of the Week!

We always love the opportunity to salute BizSugar contributors who have helped to enrich the community. And … More
Editor's Picks

It's time to up your game with video on BizSugar!
Have you tried BizSugar's new video posting feature?
Post your small business video to BizSugar today!
Did you know you can now post video on BizSugar?