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Questions You Need to Ask Your Customers - but don't want to

Questions You Need to Ask Your Customers - but don't want to - http://www.businessweek.com

Posted by alastair under Customer Service
From http://www.businessweek.com 5259 days ago

Most small business owners and sales managers avoid conversations that could result in negative feedback. But this article from Business Week makes a compelling case that some unpleasant truths are essential for planning and can help you increase sales.

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Written by ShawnHessinger
5259 days ago

The questions definitely need asking, but if you get worried just remember, the customer or client has already answered these questions in their own mind so wouldn't it be nice for you to know too?

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