When you think of customer satisfaction, do you think about quality management? Do you have a process in place to assure customer satisfaction? Here are 7 steps to creating the process. Your first step is to identify your organizational goals. If you have them, when did you review them last?
Process of Quality Management: 7 Key Steps in Implementation
Posted by
AnnMullen under Customer Service
From http://blog.isocertsolutions.com 3486 days ago
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