BizSugar.com › Customer Service › Online Customer Service : Making the Biggest Difference in Online Sales

90% of consumers now expect a brand or organization to offer a self-service customer support portal, as per 2015 Global State of Multichannel Customer Service Report.So simply stating, if you don’t have an Online Customer Servicing portal, best of luck with that agitated customer who can bring down a huge chunk of your hard earned goodwill!