BizSugar.com › Customer Service › Live Chat & Bots: Where Do They Fit In When Interacting with Customers?

With the rising interest in machine learning and artificial intelligence, live chat software companies are asking—how can we use this tech to drop the cost for our customers? It’s an exciting time of experimentation, trial & error, and data crunching. Will the bot stay in the background or will it replace support reps?