If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the story of Amy's Baking Company and learn valuable lessons about the importance of customer feedback.
Kitchen Nightmares Shows Importance of Customer's Voice
Posted by BusinessBloggerPro under Customer ServiceFrom http://beta.aepiphanni.com 3834 days ago
Made Hot by: AmyJordan on October 24, 2013 4:35 pm
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3830 days ago
3827 days ago
I seem to remember this show in particular. I believe you can find most of this particular episode (or episodes?) on YouTube. The fallout from this particular show and what appears to be the monumentally bad service of this restaurant spilled over into social media as well.