Is your customer service focused on your marketing efforts or improving the customer experience? Is every interaction with your customer base an opportunity to sell more product? Is there ever a time when you should suspend your marketing activities? Read this post to find out when marketing can kill your customer service.
Is your customer service a thinly veiled sales job?
Posted by
globalcopywrite under Customer Service
From http://www.globalcopywriting.com 728 days ago
Made Hot by: on February 11, 2010 7:07 pm
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Comments
726 days ago
722 days ago
You're so right. I can't tell you how exasperated I was with the whole drama of getting a new car repaired. Just when I was ready to breathe a sigh of relief, they pushed me over the edge with a really tacky marketing ploy.