Many salespeople and customer service reps operate under the illusion that customers are a pain to deal with. The real pain, though, is when there are NO customers.
Is the Customer Always Right?
Posted by jkennedy under Customer ServiceFrom http://jerrykennedy.com 5156 days ago
Made Hot by: ShawnHessinger on April 7, 2010 1:06 pm
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Comments
4931 days ago
5154 days ago
I agree that, speaking in absolute terms, customers are not always right. However, I do think that businesses should treat them that way. Even if you know for a fact that the customer is wrong, you shouldn't let it show unless you're ready to fire them as a customer, in which case you should honestly say that. If you think the relationship can be salvaged, though, let them think they're right even if they're not. ;)
Jerry
5155 days ago
I have some thoughts in my mind about your post, i would like to share here. Customers are never always right and never always wrong, Right or Wrong depends on the condition in which he is struggling, that condition forces him to behave. So it can't be fixed in a single term.
:)