Is the 'complaint culture' on the rise?

Is the 'complaint culture' on the rise? Avatar Posted by bOnline under Customer Service
From http://blog.bonline.com 659 days ago
Made Hot by: Sun Tzu Business Guide on January 14, 2013 12:56 am
New research has suggested consumers today are more likely to complain than they were five years ago, despite suffering less problems. Read more here.



Comments


Written by HeatherStone
656 days ago

Hi Kasey,

Thanks for sharing with the BizSugar community. What is your sense of things? Are more customers complaining because there are more companies making a serious effort to figure out what people really think or because consumers have so many more resources at their disposal to provide feedback than ever before? Or is it because there are so many more choices than before, so that customers are confident they can find a similar product or service elsewhere if their voices are not heard?



Log in to comment or register here.

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
Subscribe

Matthew Needham @bigredtomato Has Business in His Blood

You could say that Matthew Needham grew up in business. His first experience in the business world came at age 6 when … More
Editor's Picks

Did you know you can now post video on BizSugar?
It's time to up your game with video on BizSugar!
Have you tried BizSugar's new video posting feature?
Post your small business video to BizSugar today!