New research has suggested consumers today are more likely to complain than they were five years ago, despite suffering less problems. Read more here.
Is the 'complaint culture' on the rise?
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bOnline under Customer Service
From http://blog.bonline.com 160 days ago
Made Hot by: Sun Tzu Business Guide on January 13, 2013 7:56 pm
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Comments
156 days ago
Thanks for sharing with the BizSugar community. What is your sense of things? Are more customers complaining because there are more companies making a serious effort to figure out what people really think or because consumers have so many more resources at their disposal to provide feedback than ever before? Or is it because there are so many more choices than before, so that customers are confident they can find a similar product or service elsewhere if their voices are not heard?