Is the 'complaint culture' on the rise?

Is the 'complaint culture' on the rise? Avatar Posted by bOnline under Customer Service
From http://blog.bonline.com 465 days ago
Made Hot by: Sun Tzu Business Guide on January 13, 2013 7:56 pm
New research has suggested consumers today are more likely to complain than they were five years ago, despite suffering less problems. Read more here.

Sponsored Content


Comments


Written by HeatherStone
462 days ago

Hi Kasey,

Thanks for sharing with the BizSugar community. What is your sense of things? Are more customers complaining because there are more companies making a serious effort to figure out what people really think or because consumers have so many more resources at their disposal to provide feedback than ever before? Or is it because there are so many more choices than before, so that customers are confident they can find a similar product or service elsewhere if their voices are not heard?



Log in to comment or register here.

Back to Business Contest

Sade's Personal Training calendar

Submitted by Sade' Odutola from Sade's Personal Training https://www.facebook.com/sade.odutola
Subscribe

Diane Seltzer @SBMarketingTool Talks Marketing Impact

Diane Seltzer believes you don’t have to be a big business to make a big impact. With that philosophy in mind, … More
Editor's Picks

Make sure your employees are protected from freaky accidents.
What can you do about those freaky accidents in the workplace?
Learn more about workplace accidents on our BizSugar blog.
Learn what freaky accidents can do to your health care costs.