How to Handle Common Customer Success Scenarios

Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 3504 days ago

There are three common customer situations that are worth discussing and preparing your Customer Success Managers for right out of the gate, though. And if you’ve been in the Customer Success world for any amount of time, you’ll instantly resonate with these:

The Angry customer
The Silent customer
The customer who believes you are their personal valet

Chief Customer Officer at Gainsight, Dan Steinman, goes into great detail on each of those Customer Success scenarios and how best to handle them.