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How many call center agents do you really need?

How many call center agents do you really need? - https://www.openaccessbpo.com

Posted by nlagunzad under Customer Service
From https://www.openaccessbpo.com 2591 days ago

Ensuring sufficient staffing is crucial for all contact centers. With today’s consumers demanding 24/7 omnichannel customer support, you need to build a high-functioning team with the right number of people.

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