BizSugar.com › Customer Service › How Community Managers Can Lift Up Champions And Starve The Troll [infographic]

Customers of all types are discussing your brand online. Some are gold-hearted, some are trolls. Most are somewhere in between, and it's up to the community manager to coax out the Champions and defeat the trolls.
The community manager's job isn't easy, but it keeps order in a potentially hectic environment. Keeping on their toes, with a watchful eye on users, community managers must proactively provide customers with the experience they want, while maintaining the discourse a healthy online community needs.