Your impulse to immediately placate unhappy customers is understandable. But it may actually be a missed opportunity.
Get the Most From an Unhappy Customer
Posted by
Adam_Gottlieb under Customer Service
From http://www.inc.com 327 days ago
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Comments
326 days ago
It's a real challenge to turn a customer problem into something positive. Thanks so much for sharing this great post about some of the best steps to get there.