Your impulse to immediately placate unhappy customers is understandable. But it may actually be a missed opportunity.
Get the Most From an Unhappy Customer
Posted by Adam_Gottlieb under Customer ServiceFrom http://www.inc.com 4329 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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4329 days ago
It's a real challenge to turn a customer problem into something positive. Thanks so much for sharing this great post about some of the best steps to get there.