BizSugar.com › Customer Service › Enhance Customer Service with Call Center & CRM Integration

It goes without a doubt that customer service is the key to success. How one manages and engages with customers could be a real trick in acquiring larger profits.

Due to enhanced technology, marketing communication techniques are becoming more and more creative and streamlined. The customer’s perception and behavior towards a brand could drastically change if the company efficiently listens to their issues and solves them instantly. To ensure the same, the integration of Virtual PBX (Ozonetel, Exotel, Knowlarity) with CRM software like kreatoCRM the quality of customer service can be increased resulting in increased profitable.

Article has few ways CRM integration with virtual PBX system could enhance customer service.