At times, you will need to deal with angry customers. In this post we will be discussing some effective strategies on how to deal with unhappy customers.



Comments


Written by elainerogers
357 days ago

I really enjoyed this post Alex,

I especially love your comment - "If getting new clients is a skill then retaining old ones is an art." Many biz owners think they have to constantly look for new clients, when they can seek new business with existing or old clients. And we must not forget, they are our advocates and part of our sales and marketing team. Build the tribe!

Great post!



Written by Sian Phillips
359 days ago

I really like this post Alex. You have made some great points and I completely agree with the admitting the mistake - I had to complain about something recently and the minute they admitted they had made a mistake that was fine with me - the fact they then made a partial refund was all the better. Thanks for sharing on Bizsugar.com



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Bernd Geropp @MoreLeadership Engineers Business Success

With a background in engineering, Bernd Geropp founded his first company, a German tech firm, at age 32 with a … More
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