BizSugar.com › Customer Service › Customer Service: What He Did Next Blew Me Away!

There are some powerful customer service lessons here for you in your business:

The customer is always right, so be patient and keep your cool. Period.
Own up to your mistakes and take whatever corrective action is needed or possible immediately. Don’t wait for somebody else to point out that you have been hiding from taking responsibility.
Sometimes the customer isn’t right. Sometimes the customer is a con artist. In such circumstances, refer back to rule 1. above…but stand your ground.