Customer Service Is Not a Department, It’s a Culture

Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 3850 days ago
Made Hot by: robinandy58 on October 10, 2013 3:10 pm

Customer service is a small business's most important selling point; it's what you can provide that the large corporations can't. Now more than ever it is essential that customer service become everyone's job.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by tiroberts
3835 days ago

Amen to this. I love the title, customer service is indeed a culture rather than a department. It's has to be harmonious and spreed throughout all the areas of your company. Thanks for sharing your insights with us.

- 0 +

Written by AngelBiz
3843 days ago

Excellent point. The only way small businesses can compete against their larger rivals is by finding a niche and providing great customer service. Every person in the company contributes to providing customer service at every touch point. It all starts with the leaders / owner setting expectations about customer service and giving each employee authority to do whatever it takes to make the customer happy.

- 0 +