For a long time, interactive voice response systems have been the norm for contact centers around the world. However, in today's mobile world, more consumers are using smartphones and other devices that are less compatible with traditional systems.
Contact Centers Battle Between Traditional IVR and Mobile Slutions
Posted by BuyerZone under Customer ServiceFrom http://www.buyerzone.com 4483 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
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Martin...”
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