Facebook is working hard to partner with other service providers and bring an updated version of the Messenger chat box to companies that are interested in using it to communicate with their customers. Instead of being peer-to-peer only, Messenger can now be used by customer reps to talk directly to their online buyers.

Here's how it works: When the customer service side of Facebook Messenger is online and ready to respond, viewers visiting the Facebook page will see the familiar blue dot that shows someone is on Facebook at the same time that they are. People can open up a chat window and send a message this way, which notifies the customer service rep, who will type in a response to answer the question. Boom – the questions is answered in under a minute, and both sides leave happy. But Messenger can do far more than just this, so let's go over the top considerations when investing your time in Messenger.





Comments


Written by 21Handshake
174 days ago

Here is a good place to start - or if you work with a developer I would check with them, certain type of sites might have different coding. https://www.daddydesign.com/wordpress/how-to-embed-a-custom-facebook-messenger-button-onto-your-website/



Written by lyceum
174 days ago

Thanks for the link. I will check it out and then talk with my web maker of my "last" site.



Written by lyceum
175 days ago

How could you embed the Facebook Messenger application on your site?



Log in to comment or register here.

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Adam Connell @adamjayc Goes from Guitarist to Guru

Adam Connell's career didn't start out like most in the marketing field. Today, he's the operations manager for a U.K. … More
Editor's Picks


It's time to up your game with video on BizSugar!
Have you tried BizSugar's new video posting feature?
Post your small business video to BizSugar today!
Share your small business tips with the community!