Superior customer service is a key ingredient for small business success, learn how to encourage social network use and service culture.
Bonfire Buzz: Superior Customer Service for Small Businesses
Posted by jggregory under Customer ServiceFrom http://smallbusinessbonfire.com 4390 days ago
Made Hot by: Big Business Boogaloo on April 24, 2012 3:37 am
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Comments
4387 days ago
As a trainer and believer in customer service, I think you are spot on with point about creating a culture of customer service. Walk into any Gap store and you're greeted with 'hello, how are you today?' (or something similar!).
If customer service is part and parcel of a culture, then every team member lives and breathes it. It avoids inconsistency of service which often annoys a consumer/client.
Nice reminder of how we should be all focused on our customer service. Thanks.
Take care,
Denise
4390 days ago