Bonfire Buzz: Superior Customer Service for Small Businesses

Posted by jggregory under Customer Service
From http://smallbusinessbonfire.com 395 days ago
Made Hot by: Big Business Boogaloo on April 23, 2012 11:37 pm

Superior customer service is a key ingredient for small business success, learn how to encourage social network use and service culture.

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Comments

Written by denisefay
392 days ago

Hey there,

As a trainer and believer in customer service, I think you are spot on with point about creating a culture of customer service. Walk into any Gap store and you're greeted with 'hello, how are you today?' (or something similar!).

If customer service is part and parcel of a culture, then every team member lives and breathes it. It avoids inconsistency of service which often annoys a consumer/client.

Nice reminder of how we should be all focused on our customer service. Thanks.

Take care,

Denise

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Written by HeatherStone
395 days ago

Using social media to assist with customer service can be a brilliant move. This is a great technique for staying ahead of customer service issues and a much better use of your time than simple frilly PR posts.

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