Few business leaders see what actually happens as a customer moves from one interaction to another or from one face of a business to another.
Failure to align customer experience channels such as phone, chat, online, and in person can result in a two-faced business.
Do you know how your customers feel about your business and the people serving them? How do you know if you own or manage a two-faced business?
Align Your Customer Experience Channels to Avoid Being a Two-Faced Business
Posted by realkeithbrown under Customer ServiceFrom http://www.propertymanagementinsider.com 4252 days ago
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