Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience:
As customers, we are absolute suckers for authenticity.
The difference authenticity makes
Posted by
d2kd3k under Customer Service
From http://www.harari.com 5794 days ago
Made Hot by: on June 9, 2008 8:40 pm
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5791 days ago